Delivery
Current Dispatch Times (updated 30/08/2024)
We are currently aiming to dispatch all new orders within 2-3 working days - please note that this does not include weekends and UK national holidays. If you are a UK customer you can choose our priority service at checkout.
UK Customers:
Royal Mail Tracked 48 £3.50 |
Picked and dispatched within Current Dispatch Time. Royal Mail aims to deliver within 2 working days (this does not include Sundays). Please note that Royal Mail will now consider a 'safe place' as proof of delivery. |
Priority DHL Standard (Up-to 10KG) £5.50 |
Picked within 1-2 working days and delivered the following working day (this does not include weekends). DHL will inform you in advance of delivery and you must be in residence to receive the parcel. |
Priority DPD (10KG - 30KG) £10 |
Picked within 1-2 working days and delivered the following working day (this does not include weekends). DPD will inform you in advance of delivery and you must be in residence to receive the parcel. |
Local Collection |
Picked and dispatched within Current Dispatch Time. Your parcel will be delivered to our Brighton store on our twice-weekly transfer. We will inform you by email when your parcel is ready for collection. Enter the code COLLECTINPERSON at checkout and any postage charges will be removed from your order. |
European Union (EU) Customers:
Taxes and Duties EUWe have temporarily suspended DDP service for EU customers. Please note that you will now be responsible for all local taxes and duties until we can reinstate this service. To ensure your local Customs Authority correctly processes your parcel without delay, please ensure you provide accurate address and contact details. If you are required to provide country specific criteria please add to the order notes and this will be manually added to your order. |
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UPS Standard Price calculated at checkout. Up to 10KG |
Picked and dispatched within Current Dispatch Time. UPS aims to deliver within 3-5 working days (this does not include weekends). UPS will inform you in advance of delivery and you must be in residence to receive the parcel. |
UPS Express Price calculated at checkout. Up to 10KG |
Picked and dispatched within Current Dispatch Time. UPS aims to deliver within 2-3 working days (this does not include weekends). UPS will inform you in advance of delivery and you must be in residence to receive the parcel. |
NB. We will always use the cheapest methods of postage and will only ever charge you additional postage costs if this applies to your order. If you are at all unsure, please contact us and we can give you a shipping quote.
Rest of The World (ROW) Customers:
To avoid unnecessary delays, when adding in your billing and delivery details, please use latin-script alphabet only
不必要な遅延を避けるため、請求先と配送先の詳細を追加する場合は、ラテン文字のみを使用してください。
불필요한 지연을 방지하려면 청구 및 배송 세부정보를 추가할 때 라틴 스크립트 알파벳만 사용하세요.
為避免不必要的延誤,在添加帳單和送貨詳細資訊時,請僅使用拉丁字母
Taxes and Duties RoW For all orders placed from anywhere outside the UK any taxes and duties are paid on delivery. To ensure your local Customs Authority correctly processes your parcel without delay, please ensure you provide accurate address and contact details. If you are required to provide country specific criteria please add to the order notes and this will be manually added to your order. |
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UPS Expedited Price calculated at checkout Up to 10 KG
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Picked and dispatched within Current Dispatch Time. UPS use their existing network and will take longer to deliver than their express service. UPS will inform you in advance of your delivery and you must be in residence to receive the parcel |
UPS Express Price calculated at checkout. Up to 10 KG |
Picked and dispatched within Current Dispatch Time. UPS aims to deliver within 2-3 working days (this does not include weekends). UPS will inform you in advance of delivery and you must be in residence to receive the parcel. |
DHL International Express |
Picked and dispatched within Current Dispatch Time. DHL aim to deliver within 2-3 working days (this does not include weekends) DHL will inform you in advance of delivery and you must be in residence to receive the parcel. |
Global Mail Price calculated at checkout. Up to 2 KG |
Picked and dispatched within Current Dispatch Time. DHL's Mail partners aim to deliver in 15-20 working days. Use only Latin characters. Japanese, Korean and Chinese script cannot be recognised and will cause delays in dispatching your order. |
NB. We will always use the cheapest methods of postage and will only ever charge you additional postage costs if this applies to your order. If you are at all unsure, please contact us and we can give you a shipping quote.