Delivery
Current Dispatch Times (updated 20/01/2025)
We are currently aiming to dispatch all new orders within 2-3 working days - please note that this does not include weekends and UK national holidays. If you are a UK customer you can choose our priority service at checkout.
UK Customers:
Royal Mail Tracked 48 (Up-to 2KG and 60 cm) £3.50 |
Picked and dispatched within Current Dispatch Time. Royal Mail aims to deliver within 2 working days (this does not include Sundays). Please note that Royal Mail standard service will deliver to a 'safe place'. You will receive an email and a sms to offer you the opportunity to select an alternative if you are unavailable to receive delivery. |
Priority Delivery (Up-to 10KG) £7.50 |
Picked within 1 to 2 days and delivered the following working day (this does not include weekends). The courier will inform you in advance of delivery and you must be in residence to receive the parcel. |
Priority Delivery (10KG - 30KG) £10 |
Picked within 1-2 working days and delivered the following working day (this does not include weekends). The courier will inform you in advance of delivery and you must be in residence to receive the parcel. |
Local Collection (Up to 60 cm) |
Picked and dispatched within Current Dispatch Time. Your parcel will be delivered to our Brighton store on our twice-weekly transfer. We will inform you by email when your parcel is ready for collection. Enter the code COLLECTINPERSON at checkout and any postage charges will be removed from your order. |
European Union (EU) Customers:
Taxes and Duties EUFor all orders placed from anywhere outside the UK any local taxes and duties are paid upon delivery. To ensure your local Customs Authority correctly processes your parcel without delay, please ensure you provide accurate address and contact details. If you are required to provide country specific criteria please add to the order notes and this will be manually added to your order. Please Note non payment of local taxes and duties will void our contract and your right to return or refund. |
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International Courier Standard Price calculated at checkout. Up to 10KG |
Picked and dispatched within Current Dispatch Time. Our couriers aim to deliver within 3-5 working days (this does not include weekends). Our couriers will inform you in advance of delivery and you must be in residence to receive the parcel. |
International Courier Express Price calculated at checkout. Up to 10KG |
Picked and dispatched within Current Dispatch Time. Our Couriers aim to deliver within 2-3 working days (this does not include weekends). Our couriers will inform you in advance of delivery and you must be in residence to receive the parcel. |
NB. We will always use the cheapest methods of postage and will only ever charge you additional postage costs if this applies to your order. If you are at all unsure, please contact us and we can give you a shipping quote.
Rest of The World (ROW) Customers:
To avoid unnecessary delays, when adding in your billing and delivery details, please use latin-script alphabet only
不必要な遅延を避けるため、請求先と配送先の詳細を追加する場合は、ラテン文字のみを使用してください。
불필요한 지연을 방지하려면 청구 및 배송 세부정보를 추가할 때 라틴 스크립트 알파벳만 사용하세요.
為避免不必要的延誤,在添加帳單和送貨詳細資訊時,請僅使用拉丁字母
Taxes and Duties RoW For all orders placed from anywhere outside the UK any taxes and duties are paid on delivery. To ensure your local Customs Authority correctly processes your parcel without delay, please ensure you provide accurate address and contact details. If you are required to provide country specific criteria please add to the order notes and this will be manually added to your order. Please Note non payment of local taxes and duties will void our contract and your right to return or refund. |
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International Courier Standard Price calculated at checkout. Up to 10KG |
Picked and dispatched within Current Dispatch Time. Our couriers aim to deliver within 3-5 working days (this does not include weekends). Our couriers will inform you in advance of delivery and you must be in residence to receive the parcel. |
International Courier Express Price calculated at checkout. Up to 10KG |
Picked and dispatched within Current Dispatch Time. Our Couriers aim to deliver within 2-3 working days (this does not include weekends). Our couriers will inform you in advance of delivery and you must be in residence to receive the parcel. |
UK Forwarding Addresses | International orders shipped to a UK forwarding address will be treated as UK orders and covered by Consumer Rights Act 2015. Any right to return will be limited to the UK domestic transportation only. |
International Mail Service Price calculated at checkout. Up to 2 KG |
Picked and dispatched within Current Dispatch Time. DHL's Mail partners aim to deliver within 25 days. Use only Latin characters. Japanese, Korean and Chinese script cannot be recognised and will cause delays in dispatching your order. |
NB. We will always use the cheapest methods of postage and will only ever charge you additional postage costs if this applies to your order. If you are at all unsure, please contact us and we can give you a shipping quote.