Returns & Exchanges
We want you to be delighted with your purchase! If for any reason you wish to return your purchase please send it back to us within 14 days of delivery and we will be happy to offer a full refund or store credit.
How to return your item
- Email us at email@example.com with your name, order number, details of the item you are returning and reason for return. We will email you back with a returns code.
- Package up your item carefully and securely and post back to us within 14 days of receipt, including your name and returns code within the parcel. We recommend that you use a recorded service.
- We will send you an email when we receive your return and let you know that we have processed your refund. Please allow up to 7 working days for us to process returns.
Our returns address is as follows:
34 Kensington Gardens
Brighton BN1 4AL
Please ensure the item you are returning is unworn and in a saleable condition with its original tags and packaging.
We are unable to refund items that have been worn, damaged or altered in any way.
We do not refund the original postage costs, and refunds on orders with free delivery will be refunded for the original sum paid minus the outgoing postage costs. We do not pay for the return postage charges and cannot be held responsible for items that do not reach us.
We will always replace items if they are defective, or exchange your new purchase if you require a different size of clothing. If the replacement item is not available, we will issue a refund.
Sale and discounted items
Unfortunately we are unable to offer refunds on sale items. This includes any purchases made with discount of over 20%.
Cancelling an order
If you wish to cancel your order please email us at firstname.lastname@example.org. If the order hasn't been processed we'll cancel the order and refund your purchase and any postage costs.
If you wish to cancel your order and it has already been processed then please return the parcel to us using the returns method above. Unfortunately we will not be able to refund your original or return postage costs.
Please note we cannot cancel orders placed during sale and promotional offers due to the high volume of orders that we receive.
Any undeliverable orders returned to us will be processed as a return when we receive the parcel back at our store, which may take some time. Please also note parcels returned to sender may incur additional postal charges. These charges will be deducted from your refund.
On items purchased in our Brighton store that are unsuitable we will offer an exchange or credit note. We do not give refunds on any item purchased from our Brighton store.